Privacy policy

Privacy and Cookies Policy

3D Glow controls the collection and processing of all personal information and data in a fair and lawful manner through this Website. 3D Glow only processes personal information that is adequate, relevant, and not excessive for the purpose for which it is processed (such as order processing, billing, and shipping).

3D Glow respects the privacy of its users and complies with the provisions of Portuguese and European legislation regarding the processing of personal data (GDPR), as reflected in the requirements of current legislation and the National Data Protection Commission (“CNPD”).

This Privacy and Cookies Policy provides information regarding the processing of personal data collected through the Website, as well as the exercise of the rights of the personal data subjects.

1. Information We Collect For the proper functioning of our services and the delivery of your orders, we collect the following data:

  • Contact and Shipping Data: Name, Tax Identification Number (NIF), billing address, delivery address, telephone number, and email address.

  • Payment Data: Transaction information and payment confirmation (managed securely through our payment partners such as Ifthenpay, PayPal, or Stripe). 3D Glow does not store your bank card details.

  • Technical and Browsing Data: IP address, device type, and website browsing data collected automatically through Shopify and essential cookies.

2. How We Use Your Data 3D Glow uses your personal data strictly to:

  • Process, manufacture, and ship your custom orders.

  • Handle billing and accounting management.

  • Provide customer support and respond to requests for clarification.

  • Prevent fraud and ensure the security of our checkout environment.

  • Send marketing communications and updates, only when expressly authorized by the user.

3. Sharing Information with Third Parties 3D Glow only discloses or reveals personal information internally and with partners strictly necessary for the execution of the services. Data is shared with:

  • The Shopify platform (which hosts our online store and processes technical data).

  • Carriers (such as CTT or CTT Expresso), providing only the data strictly necessary to complete the delivery to your address.

  • Financial and billing entities for the legal processing of your payment and invoice issuance.

4. Data Security and Retention All data entered on our website is encrypted and protected by security certificates (SSL). Personal data will be retained only for the period necessary for the purpose for which it was collected, compliance with tax obligations, or warranty management.

5. Your Rights At any time, users can obtain from 3D Glow access to the personal data collected about them, as well as its rectification, portability, or deletion. Requests for access, correction, or removal of personal data must be sent to the official support email: geral@3dglow.pt.

Data Controller: Paulo Miguel Gonçalves Ferreira (3D Glow) Address: Rua Lagoa de Maria 9, Mealhada, 3050-396 Aveiro, Portugal Contact: geral@3dglow.pt

Last updated: 07/07/2026