Terms of service

These Terms and Conditions (“Terms”) govern the use of our website and the purchase of products through our online store. By accessing our website and making purchases, you agree to these Terms and Conditions.

  1. Company Information
    Company name: 3D Glow
    Contact email: geral@3dglow.pt

  2. Products and Services
    3D Glow offers personalized lamps. All our products are made with high-quality materials and can be customized according to our customers’ preferences.

  3. Payment Methods
    We accept the following payment methods:
    Visa
    Mastercard
    American Express
    Apple Pay
    Google Pay
    Maestro
    PayPal
    Multibanco

  4. Prices and Fees
    The prices of our products are listed in our online store and may be changed at any time without prior notice. Shipping fees depend on the destination country and will be shown at checkout before completing the purchase.
    Shipping time: Delivery is made within up to 5 business days after purchase confirmation.

  5. Shipping and Delivery Policy
    Delivery times vary depending on the country. 3D Glow commits to processing and shipping products within 5 business days. For more information about shipping, please contact us at geral@3dglow.pt.

  6. Returns and Exchanges Policy
    3D Glow does not accept returns. However, if there is any error in the order or if the product arrives damaged due to our fault or the carrier’s, we will repair or replace the item at no additional cost.
    In case of any issue, please contact us immediately at geral@3dglow.pt.

  7. Liability
    3D Glow is not responsible for damages caused by misuse of the product or by customer errors when providing incorrect information at the time of purchase. If products arrive damaged or with manufacturing defects, please contact us and we will resolve the issue according to our returns policy.

  8. Intellectual Property
    All content on our website, including texts, images, and product designs, is the exclusive property of 3D Glow and is protected by copyright and intellectual property laws. Reproduction or use of our content without authorization is not permitted.

  9. Changes to the Terms and Conditions
    3D Glow reserves the right to change or update these Terms and Conditions at any time. Any changes will be published on this page with the update date at the end of the document.

  10. Contact
    If you have any questions regarding our Terms and Conditions or about our products and services, please contact us at: geral@3dglow.pt.

Last updated: 24/02/2025