Shipping policy
Delivery Times
Note: Hours and deadlines are always based on the local time of Mainland Portugal.
All our products are personalized and custom-made using 3D printing. The average production and processing time for each piece is 1 to 3 business days before being shipped.
Mainland Portugal
• Warehouse Pickup – Free (You can pick up on the same day for orders placed by 6:00 PM, provided the product has already completed its production cycle).
• Home Delivery (CTT Expresso) – Orders are delivered by CTT within 1 business day after dispatch. One delivery attempt is made at the indicated address — if delivery is not possible, the order will be available for pickup at the nearest CTT post office to your postal code.
* We offer free shipping on orders over €79.
Portugal Islands (Madeira and Azores)
• Home Delivery (CTT Expresso) – Orders are delivered by CTT within 1 to 2 business days after dispatch. One delivery attempt is made at the indicated address — if delivery is not possible, the order will be available for pickup at the nearest CTT post office to your postal code.
* We offer free shipping on orders over €79.
Spain (Mainland and Other Destinations)
• Home Delivery (CTT Expresso) – Estimated delivery within 1 to 3 business days after dispatch.
* We offer free shipping on orders over €79.
Rest of Europe
• International Shipping (CTT Expresso) – Estimated delivery between 4 to 5 business days to major European destinations after dispatch.
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Peak Season Notice
During the period between the second half of November and Christmas, due to a significant increase in the volume of work handled by shipping companies, delays beyond our control may occur in the delivery of orders. We highly recommend placing your orders well in advance to guarantee timely delivery.
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Pickup and Tracking Instructions
Warehouse Pickup (Mealhada)
• You will receive a confirmation email as soon as your order is ready and produced to be picked up at our address.
• Pickup address: Rua Lagoa de Maria Nº9, 3050-396, Mealhada, Aveiro, Portugal.
• Operating hours: Monday to Friday, from 9:00 AM to 6:00 PM.
• To proceed with the pickup, you must present the confirmation email along with a valid identification document (Citizen Card, Passport, or Identity Card).
• Pickup must be made by the order holder. If that is not possible, the order may be picked up by another person, provided they present the confirmation email and the holder's identification document. This service is completely free of charge.
Shipping by Carrier (CTT)
• You will receive a shipping confirmation email as soon as your order is handed over to the carrier, where you will find the tracking code (tracking link) so you can monitor the status of your delivery in real-time.
• If the order cannot be delivered on the first attempt due to absence, it will be held at the nearest CTT Post Office to your area, where it will remain available for pickup for 5 business days.
• If the order is not picked up within this 5-business-day period, it will be automatically returned to our warehouse of origin.
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Unclaimed and Returned Orders
If the order is not picked up within the period stipulated by the transport services and returns to our warehouse, the customer will be duly notified via the order's contact email. In this situation, there are two options:
1. Reshipping to your address: The customer may request the order to be reshipped, bearing the logistical costs of a new standard delivery. Payment for this amount can be made via MB WAY or Multibanco Reference. Processing and new shipment will be carried out after confirmation of payment.
2. Warehouse Pickup: Alternatively, the customer may choose to pick up the order directly at our warehouse in Mealhada, at no additional cost, within our operating hours.
Important: It is strictly necessary for the customer to reply to our notification and complete the reshipping or pickup process within a maximum period of 60 days from the date the return notice was sent. After this 60-day period, and if we have not received any instructions or payment, personalized products may be forwarded to internal stock management, without any possibility of a refund or compensation.