Frequently Asked Questions
Since each piece is custom 3D printed with your chosen name, production takes 1-3 business days. Shipping usually takes 2-5 business days depending on your location.
Yes, 100%! We use high-quality, eco-friendly PLA and low-voltage LED lights that remain cool to the touch even after being on all night. It is completely safe for kids.
Yes! You can enter any name or word in the customization box before adding the product to your cart. We will design and 3D print it exactly as written.
The lamp is powered via a standard USB cable with an in-line power switch (included). You can plug it into any USB port or standard phone charger adapter.
You can easily control your lamp in two ways: using the included wireless remote control, or by downloading the "ZENGGE" app on your smartphone. Both options allow you to wirelessly adjust brightness, choose from millions of custom colors, set timers, and switch between dynamic lighting modes from anywhere in the room!
We package every order with extreme care to ensure safe travel. However, if your order arrives damaged during transit, simply take a clear photo of the package and item, and send it to geral@3dglow.pt within 48 hours. We will replace it free of charge!
If you need to make a change, please contact us within 2 hours of placing your order at geral@3dglow.pt. Once 3D printing has started, custom items cannot be changed or canceled.
